1. LEASE: Property Management di Tommaso Luciani promotes and concludes tourist rentals of farmhouses, holiday homes,               villas, chalets and apartments in the name and on behalf of the owners of the aforementioned properties.

        2.  METHOD OF PAYMENT: Upon receipt of the booking confirmation, the customer must pay 30% of the total rental amount. The balance must be paid no later than 90 days before the start of the lease. If the booking will be made within 45 days prior to the start of the lease, the relative amount must be fully paid at the time of booking confirmation. Payments must be made to Property Management di Tommaso Luciani by bank transfer or credit card.

        3.  RENTAL VOUCHER: The Voucher with all the data regarding the booking will be issued by Property Management di Tommaso Luciani after receipt of the balance of the lease and the itinerary to reach the accommodation or any other meeting point for the delivery of the keys. It is forbidden to give the Voucher to others or to show up in a number of people greater than that indicated in the Voucher, or than the number of places available in each housing unit, except for children up to three years of age. Any replacement of a person during the rental period is prohibited, unless previously agreed with Property Management di Tommaso Luciani. Failure to comply with these clauses will entitle the owner of the property to refuse access to the customer in the rented housing unit. In the event that such non-compliance occurs during the stay, the owner may request immediate removal and the customer will not be entitled to any refund. The customer can be removed even if during the stay he behaves in a way contrary to the most elementary rules of civil education (breaks objects, dirty etc.).

        4.  RENTAL PRICES: The rental price is intended per rental unit, delivered clean, and includes: (unless otherwise indicated on the booking voucher), the consumption of hot and cold water, electricity, cooking gas, linen bedroom and bathroom, use of the swimming pool where required. Does not include: the security deposit, heating, air conditioning, etc. Any other additional service requested by the customer must be paid locally. Final cleaning is governed by the following Art. 6 letter C unless otherwise indicated on the voucher.

        5.  COMPLAINTS: All the houses are periodically checked by Property Management di Tommaso Luciani staff and the catalog descriptions are drawn up with care and in perfect good faith. If, exceptionally and without the knowledge of Property Management di Tommaso Luciani, changes have been made to the rented accommodation, the latter declines all responsibility but will work promptly to verify and solve any problem. Any complaints must be sent to Property Management di Tommaso Luciani, in writing by email at the address: tlpropertymanagement@hotmail.com, within 48 hours of the customer’s arrival. Complaints not reported in writing, within the above terms, cannot be taken into consideration. In the event of a complaint, Property Management di Tommaso Luciani reserves the right to verify the reasons for the complaint on site and during the customer’s stay, and the customer undertakes to give Property Management di Tommaso Luciani the time necessary to try to resolve any problem. In the absence of the aforementioned written communication, customers who leave the accommodation before the scheduled date will lose all right to a refund of the rental price and will in no case be reimbursed for hotel expenses and any other costs incurred. Property Management di Tommaso Luciani does not recognize atmospheric events, insect bites, lack of electricity, gas or water as motivated causes of complaint if this depends on the service providers.

        6.  LIABILITY: Should force majeure prevent the booked accommodation from being made available to customers, Property Management di Tommaso Luciani reserves the right to be able to assign another accommodation with similar or superior characteristics, or in extreme cases to cancel the reservation by reimbursing the tourist the amount paid for the lease without the latter being able to make further claims for compensation for any reason. Acceptance of the new accommodation extinguishes any right to any refunds or requests of any kind.

        7.  CANCELLATIONS: Every listing has its own cancellation rule so make sure to check them before booking with us.

        8.  MODIFICATION OF RESERVATIONS: Changes to bookings already made, which involve a change in the holiday period and / or accommodation, which arrive at our offices within 45 (forty-five) days prior to the start of the lease, will be considered CANCELLATIONS and governed by the cancellation conditions above. The customer is advised to stipulate a suitable insurance contract at the time of booking, in order to prevent the negative consequences of a cancellation.

        9.  GUARANTEE FUND: In compliance with the legal obligations deriving from Legislative Decree 79 of 23 May 2011 - art. 50 paragraph 2 and paragraph 3 and subsequent amendments / additions Property Management di Tommaso Luciani S.R.L. has contracted an adequate INSURANCE POLICY with Allianz which guarantees the Tourist for the reimbursement of the price of the tourist package and / or the cost of the immediate return if the tourist himself is not put in a position to use all or part of the services included in the tourist package exclusively in case of insolvency or bankruptcy of the same ADV / TO